Support

As a user of TIA you can access product documentation, product downloads and release notes at the support site. It also gives you access to a comprehensive wiki with guides and articles round the usage of TIA.

Login to the support site

For technical issues or to get a login for the technical support-site please contact: support@tiatechnology.com


Help your project fly with TIA Priority Support

If you need more support during your upgrade periods or implementation projects and you would like to be able to prioritize your own support cases then TIA's customer-centric support offering, called Priority Support, is the right choice for you.

Priority Support, gives you flexible support and the ability to prioritize your own support cases with defined max resolution times. It's a tailor-made support setup which takes the particular nature of your business and your specific upgrade plans into account.

The benefits

  • Single point of contact in TIA
  • Weekly status reporting
  • Access to TIA Experts
  • Onsite TIA presence if necessary
  • Time and costs savings duet to fewer delays and less replanning
  • Choice of standard or Priority Support on a case to case basis
  • 100% core compliant resolutions - no incompatibility issues in the future

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